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          Exchange Policy

          harrywork is operated by Novus Commerce Inc. This policy applies to products purchased directly from harrywork.com.

          For exchange assistance, email service@harrywork.com.

          1. Exchange Request Window

          You may request an exchange within 30 days of delivery.

          Exchanges are subject to the availability of the requested product, style, or variant. Please contact us before returning an item.

          2. Standard Exchange Conditions

          For a change-of-mind exchange, the original item must be unused, unworn, and in its original condition, with its original tags, accessories, and packaging where applicable.

          Please provide your order number or other proof of purchase.

          These conditions apply to change-of-mind exchanges. They do not prevent you from requesting a resolution for goods that arrived damaged, defective, incorrect, or materially different from their description.

          3. Damaged, Defective, Incorrect, or Misdescribed Items

          If your item arrives damaged, is defective, contains the wrong product, or materially differs from its description, contact service@harrywork.com.

          Include your order number and a description of the issue. Where reasonably possible, provide photographs of the item and packaging to help us assess the problem.

          We will review the issue and arrange an appropriate resolution, such as a replacement or refund.

          For an approved replacement arising from these issues, we will cover the necessary return shipping and replacement delivery costs. If a return is required, we will either provide a prepaid return label or agree with you in advance on a shipping method and reimbursement arrangement.

          Please contact us before purchasing return postage.

          4. How to Request an Exchange

          1. Email service@harrywork.com with your order number, the item you received, the reason for the exchange, and the product or variant you would like instead.
          2. We aim to respond within 24–48 hours and will confirm availability, eligibility, and any applicable costs.
          3. Once approved, send the original item within 14 calendar days of approval, unless we agree otherwise.
          4. Pack the item securely and use a trackable shipping service. Keep your receipt and tracking number until the exchange is resolved.
          5. After receiving and inspecting the item, we will email you the outcome and confirm the replacement arrangements.

          Please contact us before sending an item so we can identify your order and provide the correct instructions. This process does not limit your rights under applicable law.

          5. Exchange Return Address

          Employer Identification Number (EIN)：42-4737034

          Legal corporate name：Novus Commerce Inc

          US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

          Email: service@harrywork.com

          6. Shipping Costs and Fees

          Change-of-mind exchanges: You are responsible for the cost of returning the original item to China and shipping the replacement to you. We will disclose the replacement shipping charge before you agree to the exchange. International return postage may be significant; please obtain a quote from your carrier before sending the item.

          Free shipping on the original order does not automatically include free replacement shipping for a change-of-mind exchange.

          Damaged, defective, incorrect, or materially misdescribed items: We cover the necessary return and replacement shipping costs as described in Section 3.

          Handling fees: We do not charge an exchange handling or restocking fee.

          7. Price Differences and Availability

          If you request a different product or variant with a different price, we will explain the price difference and any shipping charges before you agree to proceed.

          Any additional payment must be completed through a secure payment arrangement provided by us. Any amount due back to you will be refunded to the original payment method.

          If the requested replacement is unavailable, we will offer an available alternative for your approval or a return and refund under our Returns & Refunds policy. We will not send a materially different product without your agreement.

          8. Exchange Processing and Delivery

          We aim to inspect your returned item and confirm the outcome within 7 business days of receipt.

          After approval and completion of any agreed additional payment, replacement orders normally require 3–7 business days for processing, followed by an estimated 10–20 business days in transit.

          The time required for your original item to reach our return location is additional to these timeframes.

          We will send tracking information after the replacement is dispatched. If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate, and explain your options, including cancellation of the replacement and any applicable refund.

          9. Refunds Instead of Exchanges

          If you prefer a refund, or if an exchange cannot be completed, please refer to our Returns & Refunds policy.

          Approved refunds are issued to the original payment method. Your payment provider may require additional time to make the funds available.

          10. Your Consumer Rights

          This policy does not exclude or limit any mandatory rights or remedies available under applicable consumer protection law.

          11. Contact Us

          Trading name: harrywork

          Employer Identification Number (EIN)：42-4737034

          Legal corporate name：Novus Commerce Inc

          US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

          Email: service@harrywork.com