Frequently Asked Questions

Have a question about your order, delivery, or returns? Find answers below, or contact us at service@harrywork.com.

Orders & Payments

1. What is harrywork?

harrywork is an online store offering seasonal decorations, gifts, apparel,and everyday finds. The store is operated by Novus Commerce Inc.

2. What payment methods do you accept?

Payments are processed through PayPal. Credit and debit card payments may also be available through PayPal, depending on your location and the options shown at checkout.

You may be able to pay without a PayPal account when guest checkout is available.

3. What currency will I be charged in?

Prices are displayed in U.S. dollars, unless otherwise stated. Please check the currency and final amount at checkout. Your payment provider may apply conversion charges if your account uses a different currency.

4. Can I change or cancel my order?

Email service@harrywork.com as soon as possible with your order number and the change you need.

We will check whether your request can still be accommodated. Changes or cancellations may not be possible once an order has shipped. If we confirm a cancellation, we will refund the amount paid for the canceled portion.

5. What should I do if I entered the wrong delivery address?

Contact us immediately with your order number and the corrected address. We will check whether the address can still be updated before dispatch.

Please review your address and ZIP code carefully when ordering.

Shipping & Delivery

6. Regions you ship to?

If you are able to place an order, delivery is supported; however, if delivery to the specified address is not possible, our customer service team will automatically contact you to arrange for the order to be modified.

7. How much does shipping cost?

Standard shipping costs $7.99 for orders below $65 and is free for orders of $65 or more.

Any applicable shipping charges will be shown at checkout before payment.

8. How long will my order take to arrive?

Our estimated timeframes are:

• Order processing: 3–7 business days.

• Shipping after dispatch: 10–20 business days.

• Total estimated delivery: 13–27 business days.

Business days exclude weekends and applicable public holidays. Delivery times are estimates and may be affected by carrier disruptions or other delays.

9. Will my order arrive before Halloween, Christmas, or another special date?

We cannot guarantee arrival by a particular holiday or event. Please allow for the full 13–27 business day estimated delivery period when ordering seasonal products.

10. How can I track my order?

After dispatch, we will email you shipment confirmation and tracking information.

Tracking updates may take time to appear. If you cannot find the email, check your spam or junk folder, or contact us with your order number.

11. What if my order is delayed or missing?

Email service@harrywork.com with your order number and tracking details.

If tracking shows delivery but you cannot find the package, check your delivery location and with household members or building reception, where applicable. If it remains missing, contact us so we can investigate with the carrier.

If we cannot dispatch within the stated timeframe, we will notify you of the revised estimate and explain your options, including cancellation and an applicable refund.

Returns & Exchanges

12. Can I return an item?

You may request a return for an eligible item within 30 days of delivery.

For change-of-mind returns, items must be unused, unworn, and in their original condition, with original tags, accessories, and packaging where applicable.

These conditions do not remove your rights concerning damaged, defective, incorrect, or materially misdescribed items.

13. How do I start a return?

Email service@harrywork.com with your order number, the item you wish to return, and the reason.

Please wait for return instructions before sending your parcel. Once approved, send the item within 14 calendar days, unless we agree otherwise. Use a trackable service and keep your shipping receipt.

14. Where do I send my return?

Employer Identification Number (EIN)：42-4737034

Legal corporate name：Novus Commerce Inc

US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

Email: service@harrywork.com

Please contact us for instructions before sending an item.

15. Who pays for return shipping?

If you return an item that has no quality issues, you will be responsible for the shipping costs; please contact us if you would like to know the specific shipping fees involved.

If a return is required because an item is damaged, defective, incorrect, or materially different from its description, we cover the necessary return shipping costs. Contact us before purchasing postage so we can arrange a label or agree on reimbursement.

We do not charge a restocking fee.

16. What if my item arrives damaged or incorrect?

Contact us with your order number and a description of the issue. Where reasonably possible, include photographs of the item and packaging.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund. Please contact us before returning the item.

17. Can I exchange an item?

You may request an exchange within 30 days of delivery, subject to availability and the conditions in our Exchange Policy.

For change-of-mind exchanges, you pay return postage and the agreed replacement shipping charge. We will explain any price difference or additional charges before you agree to proceed.

For approved replacements involving damaged, defective, incorrect, or materially misdescribed items, we cover the necessary return and replacement shipping costs.

18. When will I receive my refund?

Once we receive and inspect your return, we will email you the outcome.

Approved refunds are processed to the original payment method within 7 business days of receiving the return. Your payment provider may need additional time to make the funds available.

Refunds are based on the amount actually paid for the returned item.

19. Are original shipping charges refundable?

For change-of-mind returns, original shipping and any optional shipping-insurance charges are generally non-refundable.

If the return results from our error or a qualifying product issue, applicable original delivery charges are refunded as appropriate under our Returns & Refunds policy and applicable law.

Product Information & Support

20. How can I check a product’s size and what is included?

Please review the product description, dimensions, selected variant, and package contents before ordering.

If any information is unclear, email us before purchasing. Decorative props shown in photographs are included only when the product description states that they are part of the package.

21. How can I contact customer support?

Email:service@harrywork.com. We aim to respond within 24–48 hours.

For an existing order, include your order number and a brief description of your question. Please do not send passwords or full payment card details.

22. Where can I read the full store policies?

Please visit our Shipping Info, Returns & Refunds, Exchange Policy, Payment Policy, Privacy Policy, and Terms and Conditions pages using the links in the website footer.

These FAQs summarize our policies and do not limit your rights under applicable consumer protection law.