Returns & Refunds

At harrywork, operated by Novus Commerce Inc, we want you to understand your return options before placing an order.

For return or refund assistance, contact service@harrywork.com.

1. Return Request Window

You may request a return within 30 days of delivery for eligible items purchased directly from harrywork.com.

Please contact us within this period and include your order number or other proof of purchase.

2. Change-of-Mind Returns

For a standard change-of-mind return, the item must be unused, unworn, and in its original condition, with its original tags, accessories, and packaging where applicable.

These conditions apply to change-of-mind returns. They do not prevent you from requesting a resolution for goods that arrived damaged, defective, incorrect, or materially different from their description.

Discounted or promotional items follow the same return conditions unless a specific restriction was clearly disclosed before purchase and is permitted by applicable law.

3. Damaged, Defective, Incorrect, or Misdescribed Items

Please contact us if your order arrives damaged, is defective, contains the wrong item, or materially differs from its description.

Include your order number and a description of the issue. Where reasonably possible, provide photographs of the item and packaging to help us assess the problem.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund.

If a return is required because of damage, a defect, an incorrect item, or a material difference from the description, we will cover the necessary return shipping costs. We will either provide a prepaid return label or agree with you in advance on a shipping method and reimbursement arrangement.

Please contact us before purchasing return postage so we can confirm the arrangements.

4. How to Request a Return

1. Email service@harrywork.com with your order number, the item you wish to return, and the reason for your request.
2. We aim to respond within 24–48 hours and will provide the next steps.
3. Once your return is approved, send the item within 14 calendar days of approval, unless we agree otherwise.
4. Pack the item securely and use a trackable shipping service. Keep your receipt and tracking number until your return is resolved.

Please contact us before sending an item so we can identify your order and provide the correct instructions. This process does not limit your rights under applicable law.

5. Return Address

Wuhan Shunling International Trade Co., Ltd.

Employer Identification Number (EIN)：42-4737034

Legal corporate name：Novus Commerce Inc

US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

6. Return Shipping and Fees

Change-of-mind returns: You are responsible for return shipping costs to our return location in China. International return postage may be significant; please obtain a quote from your carrier before sending the item.

Damaged, defective, incorrect, or materially misdescribed items: We cover necessary return shipping costs as described in Section 3.

Restocking fees: We do not charge a restocking fee.

Original outbound shipping and any optional shipping-insurance charges are generally non-refundable for change-of-mind returns. If the return results from our error or a product issue described in Section 3, we will refund the applicable original delivery charges associated with the affected item, as appropriate and required by law.

7. Inspection and Refunds

Once we receive your return, we will inspect it and email you the outcome.

If approved, we will process your refund to the original payment method within 7 business days of receiving the return. Your payment provider may require additional time to make the funds available.

Refunds are based on the amount actually paid for the returned item, including any applicable discounts. No restocking fee will be deducted.

If a return is not approved, we will explain the reason and discuss the available options before arranging any further shipment or charge.

If you have not received an expected refund, check with your payment provider and contact service@harrywork for assistance.

8. Exchanges

Exchange requests must be made within 30 days of delivery and are subject to product availability.

Please review our Exchange Policy for the process and applicable shipping arrangements.

9. Your Consumer Rights

This policy applies to purchases made directly from harrywork.com. It does not exclude or limit any mandatory rights or remedies available under applicable consumer protection law.

10. Contact Us

Trading name: harrywork

Employer Identification Number (EIN)：42-4737034

Legal corporate name：Novus Commerce Inc

US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

Email: service@harrywork.com