Shipping Info
1. Shipping Coverage Areas
We can ship to any location where an order can be successfully placed. If the delivery address provided is not supported, our customer service team will contact you to arrange the necessary changes to your order.
2. Shipping Rates
| Order Value | Standard Shipping Fee |
|---|---|
| Below $65 | $7.99 |
| $65 or more | Free |
All amounts are in U.S. dollars.
Any applicable shipping charges and taxes collected at checkout will be displayed before you complete your purchase.
3. Processing and Delivery Times
| Stage | Estimated Time |
|---|---|
| Order processing | 3–7 business days |
| Standard shipping after dispatch | 10–20 business days |
| Total estimated delivery | 13–27 business days |
The total delivery estimate includes both order processing and transit time. Business days exclude weekends and applicable public holidays.
Delivery times are estimates, not guarantees of arrival by a particular date, holiday, or event. Please consider the full delivery timeframe when ordering seasonal products.
4. Shipment Confirmation and Tracking
Once your order ships, we will send a confirmation email containing tracking information.
Tracking information may take time to update after dispatch. If you cannot find your shipment confirmation, please check your spam or junk folder.
For tracking assistance, email service@harrywork.com and include your order number.
5. Delays and Unfulfilled Orders
If we cannot dispatch your order within the stated processing timeframe, we will notify you, provide an updated estimate, and explain your options to accept the delay or cancel for a refund.
Where your consent to a delay is required, we will obtain it. If the order cannot proceed, we will cancel and refund it as required by applicable law.
After dispatch, delivery may be affected by severe weather, carrier disruptions, or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us. We will investigate and provide the available next steps.
6. Delivery Details and Order Changes
Please ensure that your delivery address, ZIP code, email address, and telephone number are accurate when placing your order.
If you need to change your delivery details or cancel an order, email service@harrywork.com as soon as possible with your order number.
We will check whether the request can still be accommodated. Changes or cancellations may not be possible once the order has been dispatched. If we confirm a cancellation, we will refund the amount paid for the canceled portion.
7. Missing, Damaged, or Incorrect Packages
If tracking shows delivery but you cannot locate the package, please check your delivery location and with household members or building reception, where applicable. If it remains missing, contact us so we can investigate with the carrier.
If an item arrives damaged, defective, incorrect, or materially different from its description, email us with your order number and a description of the issue. Where reasonably possible, include photographs of the item and packaging.
We will arrange an appropriate resolution under our Returns & Refunds or Exchange Policy. For approved returns or replacements arising from these issues, we cover the necessary return shipping and replacement delivery costs.
Please contact us before purchasing return postage so we can confirm the arrangements.
8. Returns and Exchanges
You may request a return or exchange for eligible items within 30 days of delivery, subject to the conditions in our Returns & Refunds and Exchange Policy.
Our return location is in China, including for orders originally delivered to the United States.
For change-of-mind returns, customers are responsible for return shipping costs. For change-of-mind exchanges, customers are responsible for return shipping and the agreed replacement shipping charge. Free shipping on the original order does not automatically include free replacement shipping.
Please contact service@harrywork.com for instructions before returning an item. Refer to the relevant policy for the full return address, eligibility requirements, and refund procedures.
9. Contact Us
For shipping questions, please include your order number. We aim to respond within 24–48 hours.
Trading name: harrywork
Employer Identification Number (EIN)：42-4737034
Legal corporate name：Novus Commerce Inc
US Company Address：400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104
Email: service@harrywork.com
Nothing in this policy excludes or limits your mandatory rights under applicable consumer protection law.